888casino Casino Review 2018

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Overview
  • Deposit options: Credit and debit cards, Paypal, Skrill, Neteller, bank transfers
  • Products: Casino, Live-Casino
  • Minimum deposit: £10
  • Licenced: Gibraltar and British Gambling Commission

888casino has been one of the biggest names in online gambling for over twenty years. Since its foundation in 1997, it has grown to a user base of over 25 million. With functionality for Android and Apple, and its own unique Dragonfish software, this is a brand that stands out in the marketplace.

Bonuses on 888casino

It should come as no surprise that 888casino offers newcomers welcome bonuses as an incentive for signing up. The Double Your Money Welcome Bonus will match the first deposit you make, up to a value of £140. There’s also an enticing Up To £888 No Deposit Bonus which promises to give newcomers money without them first making a deposit. 24 hours after signing up to the casino, you can expect to receive an email inviting you to spin the wheel for your chance to play for this potentially huge bonus. New customers should make sure they sign up on the desktop, rather than mobile version, as there are some reports of bonuses not appearing for new mobile users.

However, don’t sign up if you’re expecting to take advantage of these bonuses in a hurry. Before you can withdraw the offered money, you’ll need to have wagered at least thirty times its value. For example, if you have a bonus of £100 waiting for you, you won’t be able to access it until you’ve wagered £3,000 at the casino. This is true for both of the newcomer bonuses, which might make them seem a little bit less appealing in the harsh light of day.

Bonuses are a big part of the 888casino experience. Over a week, you’ll find the different Daily Deals, with something on offer every day. This is a great benefit, as over the course of seven days, you’ll definitely see a deal that goes with your favourite games.

 

Customer support

As the casino is so large, it’s not really surprising that customers are first encouraged to solve their problems themselves by going to the extensive FAQ page. To the brand’s credit, this is very well-organised and easy to navigate. It’s clear that a lot of work has gone into putting it together.

If you still can’t find what you’re looking for, there are three options for contacting the company. The phone line – which is free to dial within the UK – and live chat are both available around the clock. The users report generally positive experiences with customer service.

You can also contact the casino via email, but unfortunately it can be a bit trickier. Unfortunately, there is no fixed response time, so while you might get lucky and hear back within an hour or two, other responses go unanswered for several days. It’s best to stick with live chat or phone if you want to be ensured of a prompt response. This can be extremely frustrating for anyone who prefers the convenience of an email.

 

Different interfaces

The casino is available for desktop, Android and iOS. Users of other phones will be able to play it on their mobile through the browser. The desktop version is clear and easy to use, and the casino has obviously been testing it extensively. It’s hard to find any faults with the interface.

As usual with online casinos, the mobile/tablet version of the casino doesn’t offer quite as many options as the desktop. Although it is equally easy to get around. However, there is still plenty to keep you busy. There are lots of slot games, as well as two options each for blackjack and roulette. One nice addition is the fact that you can use live dealer games on the mobile app – something still missing from many competitors. Best of all, money is easily managed from the app. To withdraw or deposit cash into your account, you won’t need to open the desktop version – it can all be done quickly and conveniently from your phone.

Games on offer

The majority of the games offered by the 888casino are run on the company’s own, unique Dragonfish software. This is smooth and easy to use, without glitches. While a handful of games have been developed by other software providers, the vast majority run on Dragonfish.

There is a huge number of slot machines on offer – over 100, in fact. This includes a wide array of 3- or 5-reel games, covering different themes (the horror-inspired Nightmare on Elm Street is a particular favourite, as is the South Park game). If you’re feeling lucky, there are also progressive slot machines, again available in 3- or 5-reel versions, such as Millionaire Genie and The Incredible Hulk. Fans of slots will love this casino, as it’s clear that this is 888’s bread and butter.

Beyond slots, there are close to 100 other games on offer. As previously mentioned, you won’t find many variants on the mobile app, but if you stick with the desktop version, you’ll find a wide array of roulette and blackjack games. Look out for Deal or No Deal Roulette or Spanish 21 Blackjack for something a bit different. Video poker is also on offer, as well as a number of different table games, including pokerbaccarat and craps. The live games, run by Evolution Gaming, are a particular highlight.

One of the casino’s best features is undoubtedly the fact that you can play the vast majority of the games on offer in free money mode. (However, live games are excluded from this). This means you’ll be able to experiment and see what takes your fancy before you actually commit to spending anything.

 

Deposits and withdrawals

The casino offers just about every method you can think of for deposits and withdrawals, from credit and debit cards to Paypal, Skrill and Neteller, to bank transfers. For both cards and e-wallets, withdrawals generally take between 4 and 6 days. (But unfortunately this can go up to 10 days for certain cards, such as Maestro). On average, you can expect your pay out in 5 days. This is definitely on the slow side, and something to keep in mind when you decide to withdraw some of your winnings. In particular, it’s worth noting that winners often receive messages encouraging them to reverse a pending pay-out and continue playing, which is a rather dubious practice.

 

Trustworthiness

This is one of the oldest online casinos around – naturally, it wouldn’t have made it to its 20th birthday if there were any major red flags in this area. Unfortunately, over the years there have been a number of issues with this casino which have raised question marks over its trustworthiness. It is registered with the UKGC, but has been fined several times – most recently in 2017 – for failures in the field of Responsible Gambling. 888casino was fined for not dealing appropriately with vulnerable customers.

It is worth noting that, although users often grumble about the speed of pay outs, they are always made.

 

About 888casino

This long-lived casino has a smaller sister at 777. Although the brand is not especially active on social media, and doesn’t have any celebrities speaking out on its behalf, this doesn’t seem to have dulled its popularity one bit. With over 25 million users, 888 is doing just fine.

 

The bottom line

PROS: A great selection of games, including a number of completely unique slot options; rotating daily bonuses; good mobile apps; some of the best live games in the business.

CONS: Slow pay out times; customer service can be unresponsive if contacted through email; new player bonuses require a lot of money; issues with Responsible Gaming.

Ultimately, it’s easy to see why 888casino has stayed in the business so long, given its brilliant games on offer. There’s nothing about the company that necessarily requires a red flag, but there are certainly some question marks here. If you’re thinking of signing up, it’s definitely worth a shot, particularly given the great free play mode that allows you to try out games before committing. However, keep the disadvantages at the forefront of your mind. In particular, those slow pay outs – and the cheeky way that players are encouraged to change their mind and reverse their decision to withdraw money – can leave a lot of players extremely frustrated.

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